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Name

Description

$departmentid$

Filter the tickets by the specified department id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3

$ticketstatusid$

Filter the tickets by the specified ticket status id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3

$ownerstaffid$

Filter the tickets by thespecifiedownerstaffidthe specified owner staffid, you can specify multiple id's by separating the values using a comma. Example: 1,2,3

$userid$

Filter the tickets by the specified user id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3

$count$

Total items count for retrieval

$start$

Start item for retrieval

$sortField$

Sort items according to a single specified field

$sortOrder$

Sort items according to a single specified order

Info

If you do not wish to filter a value basedonowneridorstaff based on ownerid or staff user id, you can send '-1' as a value. Example: /Tickets/Ticket/ListAll/41/1/-1/-1/-1/-1/ticketid/ASC/

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Name

Description

subject

The Ticket Subject

fullname

Full Name of creator

email

Email Address of creator

contents

The contents of the firstticketpostfirst ticket post

departmentid

The Department ID

ticketstatusid

The Ticket Status ID

ticketpriorityid

The Ticket Priority ID

tickettypeid

The Ticket Type ID

autouserid

If dispatched as "1" then the User ID is looked up based on the email address, if none is found, the system ends up creating a new user based on the information supplied.

userid

The User ID, if the ticket is to be created as a user.

staffid

The Staff ID, if the ticket is to be created as a staff

ownerstaffid

The Owner Staff ID, if you want to set an Owner for this ticket

type

The ticket type: 'default' or 'phone'

templategroup

The custom template group identifier (ID or Name) for the Ticket. This is only available in version upwards of 4.40.954.

ignoreautoresponder

Option to disable autoresponderemail, if is set to 1.  This is only available in version upwards of 4.40.1079.

emailqueueidOption to select email queue ID, This is only available in version upwards of 4.70

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