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Node name

Value

Attributes

canned

May contain one or more category or response nodes

(none)

category

May contain one or more category or response nodes

id: Numeric ID for this category
title: String title for this category

response

May contain one of each of any of the following nodes: url, image, code, message (canned responses may contain multiple 'actions')

id: Numeric ID for this response
title: String title for this response

url

A URL to be pushed when the response is executed

(none)

image

A URL of an image to be pushed when the response is executed

(none)

code

A code snippet to be sent when the response is executed

lang: Type of code. See Language codes

message

A text message to be sent when the response is executed

(none)

OnSite

Settings and version information related to the OnSite feature in this section. If the server uses a version older than the one supported by the client, the OnSite feature should be disabled.

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<onsite version="...">
   <server_cfg id="...">
    <xmpp host="..." port="..." />
    <stun host="..." port="..." />
    <turn host="..." udp="..." tcp="..." />
   </server_cfg>
   ...
   <server_cfg>...</server_cfg>
  </onsite>

Node name

Value

Attributes

onsite

Container for all OnSite-related data

version: The numeric version of the OnSite feature supported by the SWIFT server (e.g., '2').

server_cfg

Contains information about one usable OnSite server configuration. Note: There may be several server_cfg nodes; it is the client's responsibility to choose one at random at the start of each OnSite session.

id: A unique identifier for this server configuration. The client and server will use this to identify configurations during OnSite sessions.

xmpp

(none)

host: The FQDN (or IP address) of the XMPP server for this configuration (e.g. xmpp.kayako.com)
port: The numeric port number that the XMPP daemon is serving on.

stun

(none)

host: The FQDN (or IP address) of the STUN server for this configuration (e.g. stun.kayako.com)
port: The numeric port number that the STUN daemon is serving on.

turn

(none)

host: The FQDN (or IP address) of the TURN server for this configuration (e.g. turn.kayako.com)
udp: The numeric port number that the TURN server uses for UDP.
tcp: The numeric port number that the TURN server uses for TCP.

Staff

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Staff groups
Staff

This section contains staff group information.

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