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  • Enable VoIP phone: If you do not wish to use the VoIP phone, disable this option.
  • Automatically Register: If this option is enabled, Kayako Desktop will automatically register the phone with your SIP service when it is launched.
  • Link phone with account: The account to be linked with the phone. This account will be used for looking up caller information and for call recordings.
  • Username: The username for your SIP account.
  • Auth Username: The authentication username for your SIP account, if required by your service provider.
  • Password: The password for your SIP account.
  • Domain: The domain of your SIP provider. (e.g.
  • Outbound Proxy: The domain of your SIP proxy, if required. (e.g.
  • User Profile Settings: See DESKTOP:User profile settings
  • Advanced: See DESKTOP:Advanced connection settings

Advanced connection settings

  • NAT Traversal: These features can be helpful for negotiating connections through NAT.
    • STUN Server: The domain name of the STUN server to use, as well as the optional port on which to connect, or blank to disable STUN support. (e.g., or to use the default port,
    • Enable ICE: Enable this setting to use Interactive Connectivity Establishment.
  • Port Configuration: If your computer is behind a firewall, these ports must properly forwarded or unblocked.
    • TCP/UDP: The port on which to listen for TCP/UDP connections
    • RTP: The port on which to listen for RTP connections
  • Use rport: If enabled, Kayako Desktop will add the rport parameter to the Via header.

User profile settings

When enabled, Kayako Desktop will attempt to look up the remote party's user profile on your helpdesk. Note: You must link the phone to the correct account under General phone settings.


  • Devices: If you have multiple input or output devices, you can specify which devices to use here.
  • Sound Quality: Use the slider to adjust sound quality. Higher quality requires more bandwidth.
  • Audio Codecs: Change codec priorities. See DESKTOP:Codecs
  • Always ring on default system speakers: Always ring on the system's default speakers. If you use a headset, you may wish to enable this setting.
  • Use Custom Ringtone: To use a ringtone other than the default, specify it here.


The codec configuration dialog allows you to specify the priority in which codecs will be used. Codecs at the top of the list have a higher priority over codecs at the bottom. Use the Up and Down buttons to move a selected codec. Use the arrow buttons to move a selected codec between the Enabled and Disabled lists. Check with your service provider to find the suggested order.


  • Enable Logging: Enable this option to output SIP events to file. This can be useful for troubleshooting.
  • Log File: Path of file to write to.
  • Log Verbosity Level: A numeric value between 1 and 6. Higher values produce greater detail of events in the log.
  • Log SIP Messages: Enable this option to log individual SIP headers being sent and received.
  • View Log: Press to open the log file in your default text editor.
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1 Comment

  1. Unknown User (colivaw)

    I want to use a local (LAN) server sip.