LoginShare is the name of the system and API in Fusion/Engage/Case that enables staff and user authentication against a separate system. With LoginShare you can integrate your Kayako product with your existing Intranet, LDAP (Active Directory) or any third party applications. Single sign-on enables centralized management of staff and user accounts from one single source. If you already have backend systems and user databases available, this enables you to let your users dive right in, without registering another account.
The login share settings page is categorized into two parts
- Staff LoginShare Settings
- User LoginShare Settings
The various settings that comes under these two sections are described as follows:
Staff LoginShare Settings
Enable external authentication for staff
If enabled, all authentication requests for the staff will first be tried against the URL below based on the LoginShare API Specifications.
Staff LoginShare API name
Specify a title/name for this staff login share
Staff LoginShare API URL
Enter the staff LoginShare API URL
User LoginShare Settings
Enable external authentication for users
If enabled, all authentication requests for the support center users/clients will be checked against the URL below based on the LoginShare API specification
User LoginShare API name
Specify a title/name for this users/clients login share
User LoginShare API URL
Enter the users/clients LoginShare API URL
Click Update to save the changes made to the LoginShare settings.