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This documentation applies to Kayako Classic users (on Fusion, Case, or Engage). Sign in here to learn more about upgrading to the new Kayako.

How this is organized



Quick start guide for all new Kayako customers.

Quick start

Installation, setup and upgrading guide (skip this if you're a Kayako On Demand customer).

Installation and upgrade guide

Helpdesk administrator's guide (configuring and customizing your helpdesk).

Administrator's guide

Staff user's guide (using the staff control panel, managing tickets).

Staff user's guide

Kayako Desktop guide (the staff user's desktop application for managing real-time support).

Kayako Desktop

Developer documentation.

Kayako Developer Resources

Release notesKayako Classic release notes

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