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  1. Kayako Fusion, Case and Engage
  2. SWIFT-4672

Change of text defined for "Reply deadline" in SLA plan at Admin portal

    Details

    • Type: Improvement
    • Status: Open
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
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      Description

      As of now we have defined 'Reply Due' under SLA plan as:
      The number of hours by which a ticket should be replied to (following a reply from an end user). Decimals accepted, for example: 1.5 hours.

      However, decimal value actually refer to minutes, For example; 1.5 hours refers to 1 hour 50 minutes. Hence we should change the definition in Admin portal for better understanding.

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            • Assignee:
              Unassigned
              Reporter:
              sukhpreet.kaur Sukhpreet Kaur
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              • Created:
                Updated: