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  1. Kayako Fusion, Case and Engage
  2. SWIFT-4307

Implement a log and/or a catch when Kayako cannot reach an email server to send email

    Details

    • Type: Improvement
    • Status: Confirmed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: Holding
    • Component/s: None
    • Labels:

      Description

      http://forums.kayako.com/threads/does-kayako-send-emails.37221/

      Couple of options:

      • Log in the admincp error log / alert administrators
      • Return staff user to the ticket if Kayako was not able to reach the email server when replying to a ticket

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            • Assignee:
              nidhi.gupta Nidhi Gupta (Inactive)
              Reporter:
              jamie.edwards Jamie Edwards
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              Dates

              • Created:
                Updated: