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  1. Kayako Fusion, Case and Engage
  2. SWIFT-3212

Due time resets on updating closed tickets from edit tab

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: 4.52.2417
    • Fix Version/s: 4.54
    • Component/s: Tickets
    • Labels:
      None

      Description

      Steps to Replicate :

      1. Set 'Use Default Overdue and Resolution Hours' to Yes from Admin CP > SLA > Settings.
      2. Create a ticket and move it in Closed Status (Marked as Resolved).
      3. Open the ticket and from Edit tab change some property or just click on Update.
      4. Due time is applied again, which should not be the case.

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            • Assignee:
              ravi.sharma Ravi Sharma
              Reporter:
              gurpreet.singh Gurpreet Singh
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              Dates

              • Created:
                Updated:
                Resolved: