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  1. Kayako Fusion, Case and Engage
  2. SWIFT-3151

Due time gets reset when follow up is added on ticket.

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.54
    • Component/s: None
    • Labels:
      None

      Description

      Create an SLA plan for any ticket property, for ex. ticket priority "Issue". If we add follow up on any ticket for which priority is "Issue" then due time gets reset when we add a follow up on this ticket.

      Please note that it only gets reset if a SLA plan is available for the current property of the ticket. In above case it is "Issue" ticket priority.

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            • Assignee:
              ravi.sharma Ravi Sharma
              Reporter:
              akashdeep.sethi Akashdeep Sethi
            • Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: