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  1. SWIFT-2943

SLA plan not applied when a new ticket is created from the staff control panel

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: High
    • Resolution: Fixed
    • Fix Version/s: 4.54
    • Component/s: Tickets
    • Labels:
      None

      Description

      Create an SLA Plan:

      Department > Equal > 'A' AND
      Ticket Status > Equal > Open AND
      Ticket Priority > Equal > Urgent AND
      Ticket Owner > Equal > Name of the owner AND

      Create a Ticket from Staff CP with department equal to 'A', status = open, priority-urgent, owner='set above', SLA Plan is not applied on the ticket. When we click on Update, the SLA Plan is applied.

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            • Assignee:
              parminder.singh Parminder Singh (Inactive)
              Reporter:
              harpreet.kaur.old Harpreet Kaur (Inactive)
            • Votes:
              1 Vote for this issue
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              Dates

              • Created:
                Updated:
                Resolved: