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  1. SWIFT-2940

Due and Resolution Due not cleared if ticket is marked as resolved via Mail Parser rule

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: High
    • Resolution: Fixed
    • Fix Version/s: 4.54
    • Component/s: Code and framework
    • Labels:
      None

      Description

      Steps to replicate
      -------------------

      • Create a mail parser rule which changes ticket status to 'Closed' (or any other resolved status) via 'Post Parse' action.
      • Tickets closed via such mail parser rules do not have Due and Resolution Due time cleared.

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            • Assignee:
              saloni.dhall Saloni Dhall (Inactive)
              Reporter:
              anadi.raj Anadi Raj Tiwari
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              Dates

              • Created:
                Updated:
                Resolved: