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  1. Kayako Fusion, Case and Engage
  2. SWIFT-2769

Due time gets reset on consecutive replies of staff member in a ticket

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: 4.50.1581
    • Fix Version/s: 4.54
    • Component/s: Tickets
    • Labels:

      Description

      Steps to replicate:

      1) Create Ticket as user
      2) Staff replies to Ticket (Due time Gets Cleared)
      3) Staff replies to ticket again( Due time gets reset)

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              • Assignee:
                saloni.dhall Saloni Dhall (Inactive)
                Reporter:
                tarun.gulati Tarun Gulati (Inactive)
              • Votes:
                3 Vote for this issue
                Watchers:
                5 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: