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  1. Kayako Fusion, Case and Engage
  2. SWIFT-2672

Resetting due time doesn't reset overdue color on tickets

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: 4.40.1079, 4.40.1148
    • Fix Version/s: 4.54
    • Component/s: Tickets
    • Labels:
      None
    • Environment:
      Escalations

      Description

      If we set system in such a way that it should apply some color on due tickets and on adding ticket note due time should be reset, then color of ticket doesn’t get removed on adding notes.

      Exact steps are;

      set;

      “Adding Ticket Note Counts as a Ticket Update” = Yes under Admin CP > Settings > ‘Tickets’
      – set any color code on Admin CP > SLA > Settings > “Overdue Tickets Background Color”
      – make any ticket overdue and color will be set to that ticket

      Now, add notes, due time will be reset but color will not be removed, where it should be removed as due time has been reset.

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              • Assignee:
                ravi.sharma Ravi Sharma
                Reporter:
                sarbjit.singh Sarbjit Singh (Inactive)
              • Votes:
                1 Vote for this issue
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                Dates

                • Created:
                  Updated:
                  Resolved: