Uploaded image for project: 'Kayako Fusion, Case and Engage'
  1. Kayako Fusion, Case and Engage
  2. SWIFT-209

Rich text editor for HTML ticket replies (WYSIWYG)

    Details

    • Type: New Feature
    • Status: Open
    • Priority: Minor
    • Resolution: Unresolved
    • Affects Version/s: 4.01.240
    • Fix Version/s: Epic
    • Component/s: Tickets
    • Security Level: Public (All users (including anonymous) can see these issues)
    • Labels:
      None

      Description

      "Rich Text Editor" should be available for the ticket replies as well.

      Client's Quote:

      Can I suggest that to having the rich text when we reply or create the ticket, because sometime when we reply, we need to copy the HTML contents, but current version only can reply with test.

        Gliffy Diagrams

          Attachments

          1. 4.61.zip
            119 kB
          2. 4.63.zip
            123 kB
          3. 4.65.zip
            133 kB
          4. 4.66.zip
            135 kB
          5. core.js
            78 kB
          6. core.js
            76 kB
          7. Patch_for_tinyMCE_Editor_4.52.zip
            117 kB
          8. Patch_for_tinyMCE_Editor.zip
            126 kB
          9. patch-updated-for-4.58 build version.zip
            120 kB
          10. readme.txt
            0.9 kB
          11. Screen shot 2011-07-08 at 4.19.40 AM.png
            Screen shot 2011-07-08 at 4.19.40 AM.png
            53 kB
          12. Screen Shot 2011-12-20 at 6.47.22 PM.png
            Screen Shot 2011-12-20 at 6.47.22 PM.png
            53 kB
          13. tinyMCE editor.PNG
            tinyMCE editor.PNG
            37 kB

            Issue Links

              Activity

              Hide
              JesperJensen Jesper Jensen (Inactive) added a comment -

              Are there any future plans to add tinyMCE editor to macros and forward ? that this seems to be something that is needed.

              Show
              JesperJensen Jesper Jensen (Inactive) added a comment - Are there any future plans to add tinyMCE editor to macros and forward ? that this seems to be something that is needed.
              Hide
              gui4life Kevin Bryant (Inactive) added a comment -

              I am still baffled that this isnt a default feature of Kayako......

              Show
              gui4life Kevin Bryant (Inactive) added a comment - I am still baffled that this isnt a default feature of Kayako......
              Hide
              JesperJensen Jesper Jensen (Inactive) added a comment -

              Did you change anything in this new version or is it just the same addon just for version 4.66 ?

              Show
              JesperJensen Jesper Jensen (Inactive) added a comment - Did you change anything in this new version or is it just the same addon just for version 4.66 ?
              Hide
              rizwan.akbar Rizwan Akbar (Inactive) added a comment -

              We will aslo appriciate if it is implemented...

              Show
              rizwan.akbar Rizwan Akbar (Inactive) added a comment - We will aslo appriciate if it is implemented...
              Hide
              ymamalis Yannis Mamalis (Inactive) added a comment -
                  • Proof of reception - Αποδεικτικό παραλαβής -##

              Το αίτημά σας με θέμα '[JIRA] (SWIFT-209) Rich text editor for HTML ticket replies' , παρελήφθηκε και σχετικά με αυτό ανοίχτηκε η υπόθεση [[CiTY Case: 7896]].
              Παρακαλείσθε για την επικοινωνία μας σχετικά με το συγκεκριμένο θέμα, μην αλλάξετε τον αριθμό υπόθεσης από τον τίτλο των emails.

              Show
              ymamalis Yannis Mamalis (Inactive) added a comment - Proof of reception - Αποδεικτικό παραλαβής -## Το αίτημά σας με θέμα ' [JIRA] ( SWIFT-209 ) Rich text editor for HTML ticket replies' , παρελήφθηκε και σχετικά με αυτό ανοίχτηκε η υπόθεση [ [CiTY Case: 7896] ]. Παρακαλείσθε για την επικοινωνία μας σχετικά με το συγκεκριμένο θέμα, μην αλλάξετε τον αριθμό υπόθεσης από τον τίτλο των emails.

                People

                • Assignee:
                  saloni.dhall Saloni Dhall
                  Reporter:
                  sukhpreet.kaur Sukhpreet Anand
                • Votes:
                  58 Vote for this issue
                  Watchers:
                  83 Start watching this issue

                  Dates

                  • Created:
                    Updated: