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  1. Kayako Fusion, Case and Engage
  2. SWIFT-209

Rich text editor for HTML ticket replies (WYSIWYG)

    Details

    • Type: New Feature
    • Status: Open
    • Priority: Minor
    • Resolution: Unresolved
    • Affects Version/s: 4.01.240
    • Fix Version/s: Epic
    • Component/s: Tickets
    • Security Level: Public (All users (including anonymous) can see these issues)
    • Labels:
      None

      Description

      "Rich Text Editor" should be available for the ticket replies as well.

      Client's Quote:

      Can I suggest that to having the rich text when we reply or create the ticket, because sometime when we reply, we need to copy the HTML contents, but current version only can reply with test.

        Gliffy Diagrams

        1. core.js
          78 kB
          Saloni Dhall
        2. core.js
          76 kB
          Parminder Singh
        3. readme.txt
          0.9 kB
          Saloni Dhall
        1. Screen shot 2011-07-08 at 4.19.40 AM.png
          53 kB
        2. Screen Shot 2011-12-20 at 6.47.22 PM.png
          53 kB
        3. tinyMCE editor.PNG
          37 kB

          Issue Links

            Activity

            Hide
            JesperJensen Jesper Jensen added a comment -

            Are there any future plans to add tinyMCE editor to macros and forward ? that this seems to be something that is needed.

            Show
            JesperJensen Jesper Jensen added a comment - Are there any future plans to add tinyMCE editor to macros and forward ? that this seems to be something that is needed.
            Hide
            gui4life Kevin Bryant added a comment -

            I am still baffled that this isnt a default feature of Kayako......

            Show
            gui4life Kevin Bryant added a comment - I am still baffled that this isnt a default feature of Kayako......
            Hide
            JesperJensen Jesper Jensen added a comment -

            Did you change anything in this new version or is it just the same addon just for version 4.66 ?

            Show
            JesperJensen Jesper Jensen added a comment - Did you change anything in this new version or is it just the same addon just for version 4.66 ?
            Hide
            rizwan.akbar Rizwan Akbar added a comment -

            We will aslo appriciate if it is implemented...

            Show
            rizwan.akbar Rizwan Akbar added a comment - We will aslo appriciate if it is implemented...
            Hide
            ymamalis Yannis Mamalis added a comment -
                • Proof of reception - Αποδεικτικό παραλαβής -##

            Το αίτημά σας με θέμα '[JIRA] (SWIFT-209) Rich text editor for HTML ticket replies' , παρελήφθηκε και σχετικά με αυτό ανοίχτηκε η υπόθεση [[CiTY Case: 7896]].
            Παρακαλείσθε για την επικοινωνία μας σχετικά με το συγκεκριμένο θέμα, μην αλλάξετε τον αριθμό υπόθεσης από τον τίτλο των emails.

            Show
            ymamalis Yannis Mamalis added a comment - Proof of reception - Αποδεικτικό παραλαβής -## Το αίτημά σας με θέμα ' [JIRA] ( SWIFT-209 ) Rich text editor for HTML ticket replies' , παρελήφθηκε και σχετικά με αυτό ανοίχτηκε η υπόθεση [ [CiTY Case: 7896] ]. Παρακαλείσθε για την επικοινωνία μας σχετικά με το συγκεκριμένο θέμα, μην αλλάξετε τον αριθμό υπόθεσης από τον τίτλο των emails.

              People

              • Assignee:
                saloni.dhall Saloni Dhall
                Reporter:
                sukhpreet.kaur Sukhpreet Anand
              • Votes:
                58 Vote for this issue
                Watchers:
                83 Start watching this issue

                Dates

                • Created:
                  Updated: